Terms & Conditions

Repair terms :

1. Repair contract

1.1 The conditions set forth in these Repair Conditions (“Agreement”) apply to the service we provide to repair your electronic device.

1.2 References to “we”, “us” and “our” refer to Mobiking and references to “you” and “your” are references to you, the person addressed in this agreement.

2. All repairs (unless otherwise indicated)

2.1 This Agreement will commence on the date you sign the Service Order and continue until we have repaired or returned your device, whichever is earlier, and received any payment due from you.

2.2 We will make all reasonable efforts to repair your device subject to the availability of the required parts and / or conditions of any applicable warranty. We perform repairs using all our skills and expertise.

2.3 Any estimate of time for the completion of the service that may be given to you is an estimate and in no way constitutes an obligation under the terms of this Agreement.

2.4 We will notify you when the unit has been repaired and is available for removal. If you do not recover the device in 2 months, it will become the property of Mobiking. The value of the unit will be used to deal with an unpaid estimate or repair costs that you are required to pay and any remaining balance will be sent to or will be your responsibility accordingly.

2.5 If we are unable to complete the service for any reason, or if the service incurs additional costs to you, we will notify you immediately.

2.6 Our out-of-warranty / billable repairs are guaranteed for 12 months from the date the device is ready to be collected. If the same fault should happen again, we will repair it for free. If the device exhibits an additional failure unrelated to the original repair, the repair warranty contained in this paragraph will not apply. All warranty repairs are subject to manufacturer’s warranty dates.

2.7 Under certain circumstances, we may send your machine to another repair center and subcontract the repair work to a third party.

2.8 All fees will be subject to VAT and any other government taxes or levies, as the case may be.

3. Additional conditions for warranty repairs

3.1 Where the repair is to be performed under an appropriate warranty or warranty, we may ask you to provide sufficient proof of any warranty or guarantee.

3.2 If your device is irreparable, we may, at our sole discretion, replace your device with an appropriate equivalent rather than repairing it.

3.3 If the nature of the repair does not comply with the terms of your warranty, you may incur costs for the repair under the conditions defined in clause 4. We will endeavor to inform you before proceeding with any work. .

3.4 If you provide Mobiking with incorrect information about the age of your device, resulting in the expiration of the warranty, Mobiking may charge a $ 10 diagnostic fee.

3.5 If the device is registered as “NOT TESTED”, Mobiking can not be held responsible for damage resulting from the deposit or repair of the device.

3.6 Repairs to water or other liquid breakdowns (deoxidation) are not guaranteed and the unit may stop working at any time or not work at all after repair. Customers agree to pay additional fees, depending on the result of the repair. No refunds will be offered at any time for water repairs. Mobiking recommends repairing water only for data recovery.

4. Additional conditions for paid repairs

4.1 If the repair of your appliance is not covered by a warranty or if the nature of the repair exceeds the terms of your warranty, we will charge you for the repair in accordance with the terms of this contract.

4.2 The cost of repair will be calculated to the extent possible in accordance with our standard charges as published from time to time.

4.3 The cost of the repair may not be in line with our standard costs when the device is not generally supported by us, if the repairs to the device are outsourced or if the nature of the repair does not comply. our standard repair rates. In this case, we will provide an estimate of the cost of the repair and we will not repair the unit until we have received your acceptance of this estimate.

4.4 If we are unable to repair your device, if there is no defect in your device or you do not accept our quote, we will return your device without repair and we reserve the right to charge you a fee. inspection in accordance with our standard charges. .

4.5 We may keep your device until all fees have been paid. [We may also charge additional fees for storing your device.]

5. Liability

5.1 Our full liability for any cause of action arising out of or in connection with this Agreement or its purpose (whether breach of contract, tort, including negligence, law or otherwise) is limited, to the extent that the cause of action concerned services provided, at our option: (a) to provide the services again; (b) payment of the cost of services provided again; or (c) refund any amount you have paid for the Services.

5.2 If, through our negligence or willful misconduct, we damage the unit beyond economic repair, our liability shall be limited to the cost of a replacement product by a premium product.

5.3 Any data or information you may have stored on the device remains your sole responsibility and we are not responsible for the loss or corruption of such data, regardless of the cause. It is your responsibility to keep track of this data.

5.4 Nothing in this clause 5 shall apply so as to limit or exclude our liability for: (a) death or personal injury resulting from our negligence; (b) breach of any condition implied by law; (c) any claim arising from the Consumer Protection Act; or (d) fraudulent misrepresentation.

5.5 In no event shall we be liable for any indirect, special or consequential loss arising out of or in connection with this Agreement, including any loss of business, income, profits, anticipated savings, goodwill or any other other indirect or consequential loss, or any damages whatsoever.

5.6 Except as expressly provided in this Agreement, all representations, conditions and warranties, express or implied (statutory or otherwise) are excluded to the fullest extent permitted by law.

5.7 We will not be liable for any claim arising out of this Agreement unless you notify us in writing within three (3) months of becoming aware of the circumstances giving rise to the claim or, if earlier, within the three (3) months (3 months. when you should reasonably have known of such circumstances.

6. Data protection

6.1 We ask for your name, address and other details so that we can inform you of the repair of your equipment and provide you with an efficient after-sales service. We may also send you emails or text messages from time to time to notify you of new services we may provide or ask for your feedback. By using these services, you consent to us using your personal information in the manner described. If you do not wish to receive our emails or SMS at any time, you must write to us at the following address: Galerie Ravenstein 26 1000 Brussels.

7. General

7.1 We will not be liable to you for any delay or failure to perform our obligations under this Agreement resulting from a reason beyond our control.

7.2 Our inability to exercise or enforce our rights or to give any forbearance, delay or indulgence shall not be construed as a waiver of such rights under this Agreement or otherwise.

7.3 This agreement defines the entire agreement and understanding between you and us as to its purpose. Nothing in this Agreement shall imply our liability for any misrepresentation, warranty or condition made fraudulently.

7.4 This Agreement may not be amended, modified, transformed or supplemented except in writing and signed by or for you and us.

7.5 If any part of this Agreement is deemed void or unenforceable, it will be severed from the remainder of this Agreement to the extent that it will not affect the validity of the balance of the Contract, which shall remain valid and valid. enforceable according to its terms.

7.6 Nothing in this Agreement confers on a third party any benefits under the provisions of the Contracts (Third Party Rights)

7.7 This contract is governed by the laws of Belgium and is subject to the exclusive jurisdiction of the Belgian courts.

Website Terms and Conditions :

The Use of this Website is Subject to the Following Terms of Service: Mobiking Limited (Mobiking) provides the functionality of its website subject to the following conditions. Please carefully read our website. By visiting or purchasing from Mobiking, you agree to accept and be bound by these conditions, which include other policies posted on this Site, as amended from time to time.
  1. Object of the contract
These general conditions of sale are intended to fix the contractual provisions between the Client and Mobiking and conditions applicable to all purchases made through the merchant site Mobiking. The acquisition of a good or service through this site implies a general acceptance by the customer of these terms and conditions.
  1. Characteristics of the items offered for sale
Items offered are those listed in the catalog published on the site Mobiking. Each article is accompanied by a description provided by Mobiking. The photographs in the catalog are as accurate as possible but can not ensure a perfect similarity with the offer, particularly with regard to color.
  1. Copyright
All content on our website (including text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software) and the compilation of all content so used on this website is Property of Mobiking or its content suppliers and is protected by applicable copyright laws.
  1. Geographical area
The online sale of the articles presented in this site is for buyers who reside in the countries available at the time of purchase.
  1. Rates
The prices listed in the catalog are final prices in euros taking into account the VAT applicable on the date of the order; any rate change will be reflected in the price of items. Mobiking reserves the right to change prices at any time, being understood that the price appearing in the catalog the day of the order will only apply to the Customer. The prices include order processing, transportation and shipping.
  1. Electronic Communications
When you visit or send e-mails to Mobiking, you communicate with Mobiking electronically. You consent to receive communications Mobiking electronically. Mobiking contact you by email or by posting notices on the site Mobiking. You agree that all conditions, agreements, notices, disclosures and other communications that are provided electronically satisfy any requirement that communications be in writing.
  1. Controls
The customer places an order on the website “www.mobiking.be”. To buy one or more articles, you must follow this order process: – Choice of items and adding to cart – Contents Validation – Identification of the website or on the registration form of identification which show all the data requested – From delivery method – Choice of payment and acceptance of Terms – Validation of the payment The customer will receive an order confirmation email. The customer can at any time visualize during the order process the details of his order and its total price and to correct any errors, before confirming it and expressing your acceptance. Mobiking reserves ownership of products until full payment of the order, that is to say the collection of the price of the order by Mobiking. Mobiking reserves the right to cancel or refuse any order that would emanate from a Customer with whom there is a dispute over payment of a previous order. Any order implies acceptance of prices and descriptions of products available for sale. Mobiking agrees to fulfill orders received on the website only in the limit of available stocks.
  1. Payment Terms
The settlement of purchases is made via one of the following means to the client’s convenience:
  • By credit card
  • By Paypal
  1. Shipping and Delivery
Any order placed on the website of Mobiking Monday to Saturday (except holidays) will be prepared and shipped within 48h, subject to confirmation of payment. Mobiking undertakes to deliver orders placed by the customer on time. If the said articles were not delivered within 7 days from the delivery date when ordering, and if the excess is not related to a case of force majeure, the Customer may conduct the resolution of the sale, sending registered mail with return receipt to Mobiking. The sums paid by the Customer will be fully reimbursed. The customer has within 70 working days of the order date of shipment to report non-receipt and request the cancellation of the sale and refund the items. After this time, no resolution of the sale will be accepted. The customer has to check the condition of the items delivered. Any anomaly (missing item, damaged package, broken product …) must necessarily be given within 3 days, to Mobiking, following receipt.
  1. Cancellation, Returns and Refunds
You can make a request to cancel your order by email at any time before shipping. Once the product shipped, you have 14 days from delivery to request reimbursement (except for products damaged in delivery must immediately be notified to us, then you must notify us immediately and send us pictures clear as the package of the damaged item). To submit your application, simply send us an email in order to start the procedure. If you are eligible for reimbursement, Mobiking give you permission and a return address if necessary. Most of the requests made within 14 days and which concern (i) unopened new articles or (ii) or defective items are eligible for reimbursement. Goods returned for refund should be placed in their original packaging with all their accessories. You are responsible for the packaging of items for returns: they must be packed carefully and in new condition. Consumable items, perishables and those requiring already open hygiene precautions may be recoverable. The rebates for payments by bank transfer or rebates and waiting to be made by transfer will only be so the exact amount received by Mobiking and will not include in any case of bank charges generated on the occasion Regulation of purchase. Mobiking can not be held responsible of paying only for its own bank charges at the amount paid by bank transfer. Any refund may be reduced by redemption costs (in particular shipping, restocking and handling fee). Details of these reimbursement costs are determined at the discretion of Mobiking and will be communicated simultaneously with notification of acceptance of your refund. Furthermore, you consent to bear the cost of returning the items. Costs incurred during this reference may be recoverable when it turns out that the item undergo a malfunction and if authorization is granted Mobiking before returning the item. When a refund is requested and granted in accordance with these terms of use, there will be up to the proper amount as soon as possible; in some cases this reimbursement can take up to 30 days after agreed that the credited amount appears on your bank account. Reimbursement of expenses will be deducted for any Refund approved (including a combination, but not limited to, existing shipping costs for Mobiking or for you, restocking fee and administration fee). Details of Refund Deductions are determined at the discretion of Mobiking and will be provided with information about the eligibility of your Refund. Furthermore, you agree to bear the cost of returning the item (s). Costs incurred to return the item (s) may be eligible for a refund when the item (s) is faulty and if the appropriate authorization is requested and provided Mobiking before the return of the item (s) . When a refund is requested and that eligibility is confirmed according to these Terms of Use, we will reimburse as soon as possible. In any case, the refund may take 30 (thirty) days after the reimbursement eligibility has been confirmed to appear on your bank account. Mobiking can not accept and process returns without comprehensive forms of Return Merchandise Authorization (RMA). It is your responsibility to ensure that the delivery address for return is correctly printed on the RMA form, since we can return the goods repaired or replaced only at this address. Mobiking reserves the right to close all cases on returned items unless we are able to contact you for 3 months. In addition, all returned items that remain unclaimed for more than 3 months will not returnable. Our orders are shipped through renowned carriers, some of which are in partnership with local carriers in your country or destination address. If your shipment is damaged or lost, we are obliged to wait for confirmation of the carrier before a refund can be made.
  1. Enforcement
Mobiking reserves the right to investigate and prosecute violations of any of the Terms of Service to the fullest extent of the law; doing so Mobiking may involve and cooperate with law enforcement authorities in prosecuting users. You acknowledge that Mobiking has no obligation to monitor your access to or use of the site Mobiking but reserves the right to do it for exploitation of Mobiking website, to ensure your compliance with the Terms of Use or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body.
  1. Your Account
You can not use Mobiking if you are an adult, and using the site Mobiking, you represent and warrant that you are 18 years or older. If you are under 18, you may not use, access or register Mobiking. By using this site, Mobiking requires you to register and create an account on the site. You agree as a condition of use and registration that we may contact you to inform you of changes to these Terms of Use or describe new services available from Mobiking. You are responsible for maintaining the confidentiality of all activities that occur under your account and password. You can also accept the responsibility for restricting access to your computer, and you agree to inform Mobiking immediately of any breach of security of your account. Mobiking shall not be liable for any loss arising from the unauthorized use of your account. Mobiking reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in the Mobiking absolute discretion without cause.
  1. Passage of risk
All items purchased from, and for which payment is made Mobiking submitted pursuant to a shipment contract. This means that the risk of loss and title of these items is your responsibility to delivery to the carrier chosen by Mobiking to deliver your order. When you qualify for a refund for the returned item (s), Mobiking does not take the title of the returned item (s) until the item (s) prescribed comes to our return address with appropriate authorization and the completed form. at the discretion of Mobiking, a refund may be issued without requiring a return; in such circumstances, does not take the Mobiking under Article repaid.
  1. Control Division
Mobiking reserves the right to divide your order when multiple items are purchased in the same order to ensure faster delivery. Mobiking inform you of this division in order to confirm your shipping information. The changes then appear on the My Account page with a reminder of items to be dispatched as soon as possible.
  1. Product Warranties
All products, except otherwise stated on the product description page, come with a warranty of 12 months provided by Mobiking; All accessories for your products, such as batteries, screen protectors, cables, etc. come with a standard 12 month warranty. When a manufacturer’s warranty is included with your product, the manufacturer’s warranty replaces guaranteed Mobiking. Proof of purchase must be provided as a precondition of eligibility for warranty service. If a fault occurs on your product 14 days after the delivery date and within the warranty period provided, you can apply to your warranty provider for the authorization of a repair, replacement or redemption (at the absolute discretion of your security provider) for your product. To begin the application process eligibility and authorization, simply contact us here; Mobiking then provide details on the procedure. Defects due to an accident, negligence or misuse are not eligible for registration under the warranty. When it is confirmed that a manufacturing defect has occurred and is covered by the warranty, Mobiking will arrange for a repair of your product and return it to you without charge.
  1. Disclaimer of Warranties and Limitation of Liability
CITE THIS WEBSITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THIS SITE ARE PROVIDED ON AN Mobiking “AS IS” AND “AS AVAILABILITY ‘, UNLESS OTHERWISE SPECIFIED IN WRITING. Mobiking MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THIS WEB SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. Mobiking, its staff, its objectives and its subsidiaries will not be liable and shall not be liable for any damages, claims, losses, costs or expenses of any kind arising from your use of this site or any means of communication with Mobiking, or any information, content, materials, products (including software) or services included or otherwise made available on this site. You expressly agree that your use of this Site is at your own risk.
  1. Assignment
You agree that these Terms of Use and all the agreements and the information contained therein may be assigned automatically by Mobiking, in its sole discretion, to a third party. You may not assign your obligations to another party.
  1. Modification
Mobiking reserves the right, in its sole discretion, to make changes to our Website, policies and these Terms of Use at any time. You agree to accept and be bound by our Terms of Service, including the various policies posted on this website, by the act of visiting or shopping at Mobiking. Our address : Mobiking Galerie Ravenstein 26 1000 Brussels TVA : BE0716765464